• Technical support for all warranty and goodwill cases for all suppliers (DC Germany- DC Turk - DC Asia -DC Brazil -DC Indonesia).
• Monthly statements, Correspondences and Analysis reports for warranty claims processing and its financial situation.
• Follow up for all rejected and pending warranty claims.
• Preparing and arranging for the warranty parts in the warranty stores to be ready for inspection by the suppliers.
• Business trips for solving all pending warranty subjects and to get the latest information concerning warranty operating systems and regulations, DC Germany - DC Turk - DC Brazil).
• Training courses to clarify the warranty procedure for workshop and sales departments.
• For Export Market we apply the DC warranty regulation and procedure. Giving all warranty information and data in order to facilitate the warranty procedure and speed up their refund.

For any inquiries or clarification, please contact

Eng. Mostafa Sabry
Senior Manager
Service Export
MCV Egypt
Phone# : +2 02 6565846
Fax# :     +2 02 6565873
Mobile# : +2 012 3994800
e-mail : mostafa.sabry@mcv-eg.com